Lifetime Warranty

Lifetime Warranty
  • Find your order number, this can be found in your original email when you purchased from us.
  • Print out our Lifetime Warranty form.
  • Send an email to contact@therduneclothing.com for shipping details. Therdune Clothing will provide a return shipping label available for purchase.
 
Lifetime warranty FAQ
  • Does Therdune Clothing offer a shipping label for the lifetime warranty?

Therdune Clothing will provide a return shipping label for purchase. Please email us at contact@therduneclothing.com to get started.

 

  • My product was lost/stolen, can I still redeem the lifetime warranty?

Unfortunately, we cannot honor a warranty for items that have been lost/stolen. We will need the item shipped back to us.

 

  • I can’t find my product on your website anymore, can I still get the same product?

Sometimes, we will remove products from availability. If your product is no longer available, we may be able to print a one-off run of that product. In the case that we are unable to, we would be more than happy to replace it with another product of equal or lesser value.

 

  • How long does it take to process the lifetime warranty?

Upon receipt of your product, you will receive an email from us within one week to begin your process.

 

  • How will I be notified that you received my request for the lifetime warranty?

When mailing your product back to us, please keep your tracking information handy. Therdune Clothing is not responsible for items that are lost in transit back to us. Once we receive your package, we will reach out via email, within one week.

 

  • If I send my product, and change my mind, can Therdune Clothing return my product back to me?

No we cannot. All returned items are donated to charity. They will either be worn by those in need if the product is gently used, or will pass along to textile recycling.

 

 
Returns/Exchanges
 
  • Does Therdune clothing offer a shipping label for returns?
Therdune Clothing will provide a return shipping label for purchase. Please email us at contact@therduneclothing.com to get started.
 
  • If I order the wrong size, can I exchange it?
Absolutely, reach us at contact@therduneclothing.com to get the process started.
 
  • Can I get a refund for my product(s)?
Yes, reach out to us at contact@therduneclothing.com to get the refund process started. Therdune Clothing will accept returns of unworn, unwashed, like new condition (per Therdune Clothing discretion) and defective products for a full refund. Products must have been purchased within the last 60 days. Refunds will be the amount of the purchase price (excluding shipping cost).
 
Lifetime Warranty Vs. Returns/Exchanges
 
  • Returns/Exchanges – are orders that have been purchased within the last 60 days. Therdune Clothing will provide a shipping label available for purchase. Therdune Clothing will refund any unworn, unwashed, like new condition (per Therdune Clothing discretion) and defective products. If your return doesn’t fit into these conditions, we will offer an exchange, or discount code.
  • Lifetime Warranty – Is a warranty that covers everything else. We will replace your product for any reason. Life is full of bumps and scrapes, rips and tears, but your clothes don’t need to meet the same fate. Therdune Clothing will provide a return label for purchase. Please email us at contact@therduneclothing.com to get started. All you need to do is fill out the Lifetime Warranty form, and send the product back to us. We’ve got you covered, for as long as you live.